Frequently Asked Questions

Everything you need to know about your THACKER order.

When will my order ship?

Most orders are processed and shipped within 1-2 business days. Once your package is on its way, you will receive a confirmation email with tracking information.

What is your return policy?

We offer a 30-day return window for all unworn and unwashed items with original tags attached. Please note that final sale items are not eligible for return.

Do you offer international shipping?

Yes, THACKER ships worldwide. Shipping costs and delivery timelines vary by destination and will be calculated at checkout.

How do I care for my THACKER garments?

To maintain the quality of our fabrics, we recommend following the specific care instructions on the inner garment tag. Most of our high-end pieces prefer professional dry cleaning or a cold hand wash.

Can I change or cancel my order after it's placed?

We aim to process orders quickly, but if you contact us within one hour of placement, we will do our best to accommodate any changes or cancellations.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options via Afterpay.